FAQ

1.Do you ship overseas?

Yes, we ship all over the world.

2.How long will it take to get my orders?

As each Felt Paw Planet is handmade, the process takes time. Our current estimated turnaround time is1-2 months for completion (refer to the product page for specific estimates), with an additional 2-4 weeks for shipping, depending on your location. We appreciate your understanding and patience.

3.How to made woolever friends?

Each Woolever Friend is custom-made exclusively for your pet using the needle felting technique with 100% natural, soft wool. Needle felting involves compressing wool fibers together by hand to create specific textures and shapes. The nose and mouth of each Woolever Friend are also handmade. Full-body Woolever Friends include a wireframe to support the stability and mobility of the paws and tail.

4.How do we make sure your are happy with your woolever friend?

Throughout the entire production process, we will send photos and videos for your review. If you have any concerns, we will discuss them and make adjustments to ensure your Felt Paw Planet friend resembles your pet. We pay attention to detail and strive to capture the unique features of your pet. Please note that while we do our best to accurately depict your pet’s appearance, colors may vary slightly due to differences in electronic displays. Additionally, the texture of the wool and the limitations of needle felting may prevent a 100% exact match.

5.what if need a return or want to cancel my order?

Please refer to Our Policies

6.how can Ihave my pet's real for added into the portrait?

Upon request, we can incorporate your pet’s real fur, ash, whiskers, or teeth into the portrait. After placing your order, we’ll provide you with a mailing address for sending them.